Refund Policy

At Lost Souls, every piece is created with intention and care. If something feels wrong with your order, we want to make it right.

Returns

We accept returns within 7 days of receiving your order. To be eligible: the item must be unworn, unused, and in its original condition. All original packaging and tags must be included. Proof of purchase is required.

Non-Returnable Items

We currently do not accept returns for: Sale or discounted items, Gift cards, Items damaged through misuse or improper care.

Refunds

Once your return is received and inspected, you will be notified regarding approval. If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

If your item arrives damaged or incorrect, contact us within 48 hours of delivery and we will help arrange a replacement.

Contact: lost_souls_eg@outlook.com

Shipping Policy

Every order from Lost Souls is prepared thoughtfully and carefully.

Processing Time

Orders are typically processed within 2–5 business days after payment confirmation. During launches or high-demand periods, processing may take slightly longer.

Shipping Time

Egypt: 2–5 business days. International: 7–21 business days. Timelines may vary depending on customs, carrier delays, or local conditions.

Tracking

Once your order ships, you will receive a tracking number via email or SMS.

Customs & Duties

International customers are responsible for any customs fees, taxes, or import duties required by their country.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information. If you experience an issue, contact us and we will do our best to help.

Contact: lost_souls_eg@outlook.com

Privacy Policy

Lost Souls respects your privacy and values your trust.

Information We Collect

Name, email address, phone number, shipping and billing address, payment information, website usage data.

How We Use Your Information

Process and fulfill orders. Communicate about your purchase. Improve our website and customer experience. Send updates, if you choose to receive them.

Payment Security

Payment information is processed securely through trusted third-party payment providers. We do not store full payment details on our servers.

Sharing Information

We do not sell or rent your personal information. Information may only be shared with trusted services required to operate our business.

Cookies

Our website may use cookies to improve functionality and understand website usage.

Your Rights

You may request access, correction, or deletion of your personal information at any time.

Contact: lost_souls_eg@outlook.com

Terms of Service

By accessing or purchasing from Lost Souls, you agree to the following terms.

Products & Availability

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

Pricing

Prices may change without prior notice. We reserve the right to correct pricing errors if they occur.

Orders

We reserve the right to refuse or cancel any order if fraudulent activity or unauthorized transactions are suspected.

Intellectual Property

All content on this website including designs, text, graphics, logos, and imagery belongs to Lost Souls and may not be copied or used without permission.

Limitation of Liability

Lost Souls is not liable for indirect, incidental, or consequential damages related to the use of our products or website.

Governing Law

These terms are governed by the laws applicable in Egypt.

Contact: lost_souls_eg@outlook.com